Frequently Asked Questions and Enquiries Frequently asked questions about skin care products. Skin Care I would like to send some of your beauty products overseas. How much alcohol do they contain? What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of? Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy? My child licked some moisturising cream. Will they be OK? What should I do if I experience skin irritation? Can you tell me more about the mineral oils used in beauty products? Why does my product contain surfactant? Why can’t I keep my beauty products near heating appliances such as a space heater? Are natural products safe for my skin? My products is no added fragrance, but it has a scent. Why is this? How long will it take for whitener to fade my blemishes and freckles. Do any of your products contain hydrolysed wheat protein? During summer, should I store my beauty products in the fridge? I left my beauty product in the car and the container has broken. I have a metal allergy, can I still use beauty products? Can young children use your products? Do I have to display the alcohol concentration of a product if transporting it by air. Do your products contain alcohol? Is there anything I should know when taking any beauty products with me on holiday or similar. I used a pump-type dispenser for the first time in a while, and the product came out thick and dark. Can I get a catalogue or sample. How should I dispose of empty containers? I can see “plastic” and “paper” displayed on the container of my beauty product. Why is this? A product I bought overseas seems slightly different from the one I bought in Japan. Why is this? When I use a refill for shampoo or similar, should I wash out the original container? What is the difference between quasi-drug products and medicated products, and regular beauty products? Is it OK if I use them continuously for long periods of time? I would like to know the volume contained of each ingredient. Make-up Remover There are lots of different types of make-up removers and facial cleansers, what’s the difference? Why do I have to remove make-up with a make-up remover? I can’t remove my eye make-up (or other coloured make-up) properly with my regular make-up remover. I am using eyelash extensions. Is it OK if I use COSME DECORTÉ make-up remover? Facial Cleanser What’s the difference between facial bar soap and normal bar soap? There are lots of different types of make-up removers and facial cleansers, what’s the difference? Can I continue using the same refillable containers or replaceable pumps indefinitely? Lotion During summer, should I store my beauty products in the fridge? Do your products contain alcohol? Should I use a cotton pad rather than my fingers to apply toner? What is the difference between quasi-drug products and medicated products, and regular beauty products? Is it OK if I use them continuously for long periods of time? I would like to know the volume contained of each ingredient. Moisturiser Why do COSME DECORTÉ care routines start with an emulsion? Will the subsequently applied toner be able to properly penetrate my skin? Won’t it prevent penetration? Should I use a cotton pad rather than my fingers to apply toner? Moisturising Cream What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of? Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy? My child licked some moisturising cream. Will they be OK? I opened a new moisturising cream, and the surface was sunken. Has it been underfilled. Should I avoid massaging in regular moisturising cream? Can I go out during the day with night cream on? Beauty Serum In the MOISTURE LIPOSOME instruction booklet, it says to apply “after cleansing your face or after toner” at night, and “after cleansing your face” in the morning, but in-store I was told to apply after cleansing for both morning and night use. How long will it take for whitener to fade my blemishes and freckles. Face Masks Why can’t I use peel-off face mask around my eyes? Massage Cream Should I avoid massaging in regular moisturising cream? Facial Oils My cosmetic oils turn white and cloudy in winter. Why is this? Search by Product Category Skin Care Base Make-up Eye/Lip/Cheek Make-up Sun Protection Other Search by Question Problems Safety Product usage directions Quality and Storage Ingredients Labelling Containers/Packaging Environmental factors Product Effect Advertising Our website Other Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.