Frequently asked questions about quality and storage.

• My cosmetic oils turn white and cloudy in winter. Why is this?
• Why can’t I keep my beauty products near heating appliances such as a space heater?
• My products is no added fragrance, but it has a scent. Why is this?
• I opened a new moisturising cream, and the surface was sunken. Has it been underfilled.
• My lipstick looks like it is sweating when it is hot. Why is this?
• The tip of my lip liner (or other pencil-type product) has turned white. Why is this?
• There is a gap in the bottom of my product tube. Has it been underfilled?
• Why are there are fine lumps on the surface of my powder foundation?
• My mascara has hardened and doesn’t stick to my lashes very well. Why is this?
• Is it OK to leave my shampoo and other products in wet areas in my bathroom when I use my extractor fan?
• The surface of my pressed powder has hardened and darkened, and looks shiny. Why is this?
• Can I use my sun protection products from last year, this year? Will they be less effective?
• During summer, should I store my beauty products in the fridge?
• I left my beauty product in the car and the container has broken.
• My make-up brush smells. Why is this?
• When should I replace my foundation sponge? Please give me a rough idea.
• I used a pump-type dispenser for the first time in a while, and the product came out thick and dark.
• A product I bought overseas seems slightly different from the one I bought in Japan. Why is this?
• I cannot see inside of my beauty product, and it’s difficult to tell how much is left. Why is it designed so I cannot see inside?
• When I use a refill for shampoo or similar, should I wash out the original container?
• Can I continue using the same refillable containers or replaceable pumps indefinitely?