Frequently Asked Questions and Enquiries Frequently asked questions about containers and packaging. What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of? Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy? Why can’t I keep my beauty products near heating appliances such as a space heater? There is a gap in the bottom of my product tube. Has it been underfilled? When I took the pump out, there was no tube attached. I left my beauty product in the car and the container has broken. Is there anything I should know when taking any beauty products with me on holiday or similar. How should I dispose of empty containers? I can see “plastic” and “paper” displayed on the container of my beauty product. Why is this? I cannot see inside of my beauty product, and it’s difficult to tell how much is left. Why is it designed so I cannot see inside? When I use a refill for shampoo or similar, should I wash out the original container? Can I continue using the same refillable containers or replaceable pumps indefinitely? Search by Question Problems Safety Product usage directions Quality and Storage Ingredients Labelling Containers/Packaging Environmental factors Product Effect Advertising Our website Other Search by Product Category Skin Care Base Make-up Eye/Lip/Cheek Make-up Sun Protection Other Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.