Frequently Asked Questions and Enquiries
Frequently asked questions about skin care products.
Frequently asked questions about skin care in general.
- I would like to send some of your beauty products overseas. How much alcohol do they contain?
- What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of?
- Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy?
- My child licked some moisturising cream. Will they be OK?
- What should I do if I experience skin irritation?
- Can you tell me more about the mineral oils used in beauty products?
- Why does my product contain surfactant?
- Why can’t I keep my beauty products near heating appliances such as a space heater?
- Are natural products safe for my skin?
- 無香料の化粧品なのに匂いがします。なぜですか。
- How long will it take for whitener to fade my blemishes and freckles.
- Do any of your products contain hydrolysed wheat protein?
- During summer, should I store my beauty products in the fridge?
- I left my beauty product in the car and the container has broken.
- I have a metal allergy, can I still use beauty products?
- Can young children use your products?
- Do I have to display the alcohol concentration of a product if transporting it by air.
- Do your products contain alcohol?
- Is there anything I should know when taking any beauty products with me on holiday or similar.
- I used a pump-type dispenser for the first time in a while, and the product came out thick and dark.
- Can I get a catalogue or sample.
- How should I dispose of empty containers?
- I can see “plastic” and “paper” displayed on the container of my beauty product. Why is this?
- A product I bought overseas seems slightly different from the one I bought in Japan. Why is this?
- When I use a refill for shampoo or similar, should I wash out the original container?
- What is the difference between quasi-drug products and medicated products, and regular beauty products? Is it OK if I use them continuously for long periods of time?
- I would like to know the volume contained of each ingredient.
Frequently asked questions about make-up remover.
- There are lots of different types of make-up removers and facial cleansers, what’s the difference?
- Why do I have to remove make-up with a make-up remover?
- I can’t remove my eye make-up (or other coloured make-up) properly with my regular make-up remover.
- I am using eyelash extensions. Is it OK if I use COSME DECORTÉ make-up remover?
Frequently asked questions about facial cleanser.
Frequently asked questions about toner.
- During summer, should I store my beauty products in the fridge?
- Do your products contain alcohol?
- Should I use a cotton pad rather than my fingers to apply toner?
- What is the difference between quasi-drug products and medicated products, and regular beauty products? Is it OK if I use them continuously for long periods of time?
- I would like to know the volume contained of each ingredient.
Frequently asked questions about emollient.
Frequently asked questions about moisturising cream.
- What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of?
- Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy?
- My child licked some moisturising cream. Will they be OK?
- I opened a new moisturising cream, and the surface was sunken. Has it been underfilled.
- Should I avoid massaging in regular moisturising cream?
- Can I go out during the day with night cream on?
Frequently asked questions about gel and beauty serum.
- In the MOISTURE LIPOSOME instruction booklet, it says to apply “after cleansing your face or after toner” at night, and “after cleansing your face” in the morning, but in-store I was told to apply after cleansing for both morning and night use.
- How long will it take for whitener to fade my blemishes and freckles.
Frequently asked questions about face masks.
Frequently asked questions about massage lotions.
Frequently asked questions about oils.
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