Frequently Asked Questions and Enquiries
Frequently asked questions about containers and packaging.
- What is COSME DECORTÉ AQMW Bright Eye Serum massager made out of?
- Can I use the COSME DECORTÉ AQMW Bright Eye Serum massager if I have a metal allergy?
- Why can’t I keep my beauty products near heating appliances such as a space heater?
- There is a gap in the bottom of my product tube. Has it been underfilled?
- I found a small metal ball in my nail polish container. Why is this?
- When I took the pump out, there was no tube attached.
- I left my beauty product in the car and the container has broken.
- Is there anything I should know when taking any beauty products with me on holiday or similar.
- How should I dispose of empty containers?
- How should I dispose of partially-used hair spray?
- I can see “plastic” and “paper” displayed on the container of my beauty product. Why is this?
- I cannot see inside of my beauty product, and it’s difficult to tell how much is left. Why is it designed so I cannot see inside?
- When I use a refill for shampoo or similar, should I wash out the original container?
- Can I continue using the same refillable containers or replaceable pumps indefinitely?
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