Frequently Asked Questions and Enquiries A product I bought overseas seems slightly different from the one I bought in Japan. Why is this? Overseas products have mostly, or completely, the same naming and packaging as products sold in Japan, however, products in some countries may have slightly different ingredients. This is because licensing regulations for ingredients are different in different countries. Ingredient types and concentrations are also adjusted slightly depending on the country or even the region to cater for local climate, skin types, or preferences in sensation or fragrance. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.
