Frequently Asked Questions and Enquiries Frequently asked questions about product usage directions. In the MOISTURE LIPOSOME instruction booklet, it says to apply “after cleansing your face or after toner” at night, and “after cleansing your face” in the morning, but in-store I was told to apply after cleansing for both morning and night use. My waterproof eyeliner smudges... What should I do? Why are there are fine lumps on the surface of my powder foundation? Should I avoid massaging in regular moisturising cream? Why can’t I use peel-off face mask around my eyes? My mascara has hardened and doesn’t stick to my lashes very well. Why is this? Can I go out during the day with night cream on? Is it OK for adults and young children to use the same sun protection? During summer, should I store my beauty products in the fridge? There are lots of different types of make-up removers and facial cleansers, what’s the difference? Why do I have to remove make-up with a make-up remover? I can’t remove my eye make-up (or other coloured make-up) properly with my regular make-up remover. Can young children use your products? Is there anything I should know when taking any beauty products with me on holiday or similar. I used a pump-type dispenser for the first time in a while, and the product came out thick and dark. Should I use a cotton pad rather than my fingers to apply toner? I am using eyelash extensions. Is it OK if I use COSME DECORTÉ make-up remover? Search by Question Problems Safety Product usage directions Quality and Storage Ingredients Labelling Containers/Packaging Environmental factors Product Effect Advertising Our website Other Search by Product Category Skin Care Base Make-up Eye/Lip/Cheek Make-up Sun Protection Other Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.