Frequently Asked Questions and Enquiries Why do I have to remove make-up with a make-up remover? Make-up contains a lot of ingredients that are not able to be completely removed with facial bar soap or foam. This is why make-up remover is necessary when removing make-up. Make-up remover contains ingredients that bond easily with make-up. It brings make-up to the skins surface, enveloping particles and removing them completely. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.