Frequently Asked Questions and Enquiries Frequently asked questions about base make-up products. Base Make-up Are ultraviolet absorbers bad for my skin? Why do I have to remove make-up with a make-up remover? My make-up brush smells. Why is this? Can I get a catalogue or sample. A product I bought overseas seems slightly different from the one I bought in Japan. Why is this? Foundation I replaced my foundation, but the colour is different even though it’s the same colour number. Why are there are fine lumps on the surface of my powder foundation? The surface of my pressed powder has hardened and darkened, and looks shiny. Why is this? Are ultraviolet absorbers bad for my skin? I have a metal allergy, can I still use beauty products? Can young children use your products? When should I replace my foundation sponge? Please give me a rough idea. Face Powder The surface of my pressed powder has hardened and darkened, and looks shiny. Why is this? Search by Product Category Skin Care Base Make-up Eye/Lip/Cheek Make-up Sun Protection Other Search by Question Problems Safety Product usage directions Quality and Storage Ingredients Labelling Containers/Packaging Environmental factors Product Effect Advertising Our website Other Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.