Frequently Asked Questions and Enquiries

The surface of my pressed powder has hardened and darkened, and looks shiny. Why is this?

Pressed powder foundation is made by pressing powder into a solid form, which may cause the surface to harden (a phenomenon called caking). Hardening like this means the powder particles have clumped, and do not mean the product is contaminated or the quality is compromised. Your sponge or sponge tip applicator may have picked up sebum of oils from moisturisers or other products, or you may be using too much pressure- if you rub only in the same place, the powder particles may stick together. Make sure your sponges and sponge-tip applicators are always clean, and gently glide them over the entire surface of the product. If the surface hardens, lightly shave it off, and you can continue using your product as normal.

(1) Keep your sponges clean.
Wash your foundation sponge with sponge cleaner or similar after you have used it about 4 times for both sides. We recommend using the non-dirty part of the sponge on your skin.

(2) Remove as much oil as possible from your skin before applying foundation.
If applying foundation after your have used a beauty product that contains a lot of oil like moisturising cream, first lightly press a tissue or similar against your face to remove any residual oil.

(3) Wipe gently in the same direction when transferring foundation to your sponge.
Hold the sponge gently, and lightly move in one direction to transfer foundation. Pressing the sponge down firmly or rubbing it over the same place repeatedly may cause a phenomenon called caking. Note that even using a circular motion will apply a considerable amount of pressure to the foundation surface.

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