Frequently Asked Questions and Enquiries I used a pump-type dispenser for the first time in a while, and the product came out thick and dark. If you don’t use a pump-type beauty serum or moisturiser dispenser for a while, the moisture content in the product nearest the pump opening will evaporate, and the product will dry. This is why the first time you use a pump in a while, the product may be thicker and darker. Push the pump several times until the product starts coming out normally; then you can start using the product like normal. If the product has a special cap or stopper, attach this before storage to prevent the product from drying. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.
