Frequently Asked Questions and Enquiries I can’t remove my eye make-up (or other coloured make-up) properly with my regular make-up remover. Layering or touching up make-up such as mascara, eyeliner and lipstick may cause those areas to be more difficult to cleanse. When using make-up remover, use carefully around your eyes and your lips first, then massage over your entire face. If you are wearing heavy make-up, or waterproof make-up that’s resistant to tears and sweat, use an eye make-up remover, or a special remover for waterproof make-up. This will completely remove all make-up reside. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.
