Frequently Asked Questions and Enquiries There are lots of different types of make-up removers and facial cleansers, what’s the difference? They both cleanse your face, but make-up removers are for make-up and cleansers are for other substances such as dirt, sweat and sebum. There are lots of different types of products. Make-up removers can be thick or thin creams, oils, or toners, and facial cleansers can be a bar soap, foaming, a powder or contain exfoliants. Chose a product that's fit for purpose, and think about how much dirt or make-up you want to remove, how you’d like it to feel, usability and seasonal effects on your skin. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.