Frequently Asked Questions and Enquiries My cosmetic oils turn white and cloudy in winter. Why is this? Cosmetic oils that contain plant-based oils such as olive oil are easily affected by temperature change, and a drop in temperature will cause fats to solidify, becoming white and cloudy. In most situations, place them in a room with a slightly higher temperature and they will return to normal. In winter, store your beauty products somewhere where the temperature is not likely to lower easily. Frequently asked questions related to your question Why can’t I keep my beauty products near heating appliances such as a space heater? Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.