Frequently Asked Questions and Enquiries Can I continue using the same refillable containers or replaceable pumps indefinitely? Even though they may look clean, with continued use the parts will deteriorate, and this may affect ease of use. In addition to if parts get dirty or break, we also recommend buying a completely new product about every 3 to 4 refills in order to maintain hygiene and ease of use. Frequently asked questions related to your question When I use a refill for shampoo or similar, should I wash out the original container? Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.