Frequently Asked Questions and Enquiries I think my eyebrows have been getting thinner since I have been using an eyebrow pencil. An eyebrow pencil will not cause your eyebrows to get thinner. However, using too much pressure to apply an eyebrow pencil with a hard core may pull on your eyebrow hairs, making them prone to falling out. If you are concerned about this, use an eyebrow pencil with a softer core, and apply gently. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.