Frequently Asked Questions and Enquiries When I took the pump out, there was no tube attached. This product probably uses an “airless” system, by which the content is pushed up from the bottom by a special plate. Usually, pump dispensers suck the product up from the bottom of the container via a long tube, but as in an airless system the plate pushes the product upward, a tube is not needed. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.