Frequently Asked Questions and Enquiries Do I have to display the alcohol concentration of a product if transporting it by air. Products with an alcoholic concentration of 24% or less can be transported by air without the need for the concentration to be displayed. If sending by Japan Post’s domestic parcel service (“Yu-Pack”), display the type of beauty product (toner, moisturiser cream, soap, etc.) clearly on the product name section of the label. The term “beauty product” includes products such as nail polish and nail polish remover, which cannot be transported, so if “beauty product” written on the label your package will not be sent. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.
