Frequently Asked Questions and Enquiries Can you tell me more about the mineral oils used in beauty products? Mineral oils are oils that have been refined from petroleum. Mineral oils are named as such because they have been sourced from underground. Petroleum, just like coal and amber, is made up of primordial substances which have undergone change over time while underground, and is essentially a natural ingredient. The mineral oil used in our beauty products has been properly processed, and has undergone sufficient safety checks, so you know it’s safe to use. Search by Product Category Questions about skin care. Questions about base make-up. Questions about eye, lip and cheek make-up. Questions about sun protection. Other questions. Search by Question Questions about problems. Questions about safety. Questions about product usage directions. Questions about quality and storage. Questions about ingredients. Questions about labelling. Questions about containers and packaging. Questions about environment factors. Questions about product function. Other questions. Enquiries If you cannot find an answer here, you can make an enquiry by clicking the link below. Click here to make an enquiry on Facebook.